When Elaine Lamarche and Robert Kraus of Wire Belt attended the Formax technology open house last summer, they were delighted with what they saw. They had been searching for a new multi-functional copier that would accommodate their growing company's needs, including printing, scanning and document archiving. Having been pleased with the Formax mailing system they purchased 3 years ago and the customer service, they were excited to see what Formax had to offer for printing solutions. "We were looking at all the major manufacturers - Toshiba, Canon, Sharp and found that Formax had exactly what we needed," explained Robert Kraus, Systems Administrator at Wire Belt. "We were able to see and demo the Sharp products at the open house. Our deciding factor was the ease of use of the MX-4141N Multi-functional Printer (MFP)."
The customer service that Wire Belt had been receiving from their previous vendor was inadequate. Since switching to Formax they have been extremely happy. "We hear from Dan, our Sales Rep, all the time," Lamarche said. "It's refreshing that he has stood by his sale and didn't up and leave us to figure it out on our own. If we have any questions we can call Dan or Service Support and get an answer right away."
Wire Belt has also been thrilled with the service Formax provides. "I did a service request online and the technician called me back 5 minutes later," Lamarche smiled. "It was nice to be able to talk to a person, unlike a big corporation where you can't speak to anyone."
With exceptional machine operability and superb customer service, Wire Belt has brought their office productivity to the next level with Formax and the digital print and mailing solutions they provided.